We aim to provide reliable and timely courier and logistics services. This Shipping Policy explains how shipments are processed, handled, and delivered.

1. Service Coverage

We provide shipping and courier services across:

Local Deliveries

Domestic Deliveries within India

International Deliveries 

2. Order / Shipment Processing

Pickup requests received after cutoff time may be processed the next business day.

Customers must provide accurate shipment and recipient information.

Processing timelines may vary during peak seasons, holidays, or unforeseen circumstances.

Service availability may vary depending on destination and operational conditions.

3. Pickup Policy

Pickup availability depends on service area coverage.

Customers must ensure parcels are properly packed and ready before pickup.

Failed pickups due to customer unavailability may require rebooking charges.

The courier partner may refuse pickup of improperly packed or prohibited items.

4. Delivery Attempts

• Up to 3 delivery attempts may be made.
• If delivery fails due to recipient unavailability or incorrect details, the shipment may:
  • Be returned to sender
  • Be held temporarily
  • Incur re-delivery charges

5. Packaging Guidelines

Customers are responsible for secure packaging of shipments.

Packages should:

• Be properly sealed
• Use protective materials for fragile items
• Include complete shipping labels

The Company is not responsible for damage caused by inadequate packaging.

6. Restricted & Prohibited Items

The following items are prohibited:

• Illegal or hazardous materials
• Explosives or flammable items
• Currency or negotiable instruments
• Perishable goods without approval
• Restricted items prohibited under Indian law

The Company reserves the right to inspect shipments.

7. Delayed Shipments

While we strive for timely delivery, delays may occur due to:

• Natural disasters
• Weather disruptions
• Strikes or transportation issues
• Government regulations
• Operational challenges

Delivery timelines are not guaranteed unless specifically committed under a premium service agreement.

8. International Shipping (If Applicable)

For international shipments:

• Customs duties and import taxes are the responsibility of the recipient unless otherwise agreed.
• Customs clearance delays are beyond the Company’s control.
• Restricted country-specific items must comply with destination laws.